Operations Engineer – Health Link

Cloud Infrastructure Management: 

• Manage and optimize the performance and availability of our cloud infrastructure components. 
• Monitor system health, troubleshoot issues, and implement proactive solutions to maintain uptime. 

Service Monitoring and Availability: 

• Implement and maintain robust monitoring solutions tailored to cloud environments to ensure service availability and performance. 
• Continuously monitor key metrics, analyze trends, and proactively address potential issues. 

Incident Management and Response: 

• Participate in an on-call rotation to respond to and resolve incidents promptly, minimizing downtime and service disruption. 
• Collaborate with engineering teams to conduct root cause analysis and implement preventive measures. 

Infrastructure Maintenance: 

• Perform routine maintenance tasks, upgrades, and patches on cloud resources while minimizing impact on services. 
• Work closely with cross-functional teams to ensure smooth operations and timely updates. 

Scalability and Capacity Planning: 

• Collaborate with DevOps and Engineering teams to plan and execute the scaling of cloud resources based on usage patterns and growth projections. 
• Conduct capacity planning to ensure the platform can handle increased workloads and user demand. 

Automation and Scripting: 

• Develop and maintain automation scripts tailored to cloud environments for operational tasks, configuration management, and monitoring. 
• Enhance deployment and orchestration processes to streamline operations. 

Documentation and Knowledge Sharing: 

• Create and maintain comprehensive documentation related to operational procedures, troubleshooting guides, and best practices specific to cloud infrastructure. 
• Contribute to internal knowledge sharing by conducting training sessions and sharing insights with team members. 

Collaboration and Communication: 

• Collaborate with software engineers, data engineers, and other teams to understand application requirements and provide operational support. 
• Communicate effectively with cross-functional teams to ensure alignment on operational goals and priorities.